Branded Service Culture

Branded Service Culture 

Your opportunity is to unleash the potential of your brand, by maximizing the value of one of the most significant brand reinforcement touch-points there is – customer service. At TMI Turkey, we have helped major international and local brands to create and implement unique branded customer experiences.

We build brand equity through on-brand service experiences so that brand reinforcement occurs at every customer interaction by working in partnership helping you to:

  • Define your service brand DNA
  • Establish Measure ments – so best behaviors can be identified and encouraged within your organization
  • Communicate more efficiently – by setting up internal Brand Champions and defining a writing style that reflects the qualities of your brand
  • Manage – and align Human Resource interventions with your brand promise by recruiting, empowering, managing performance and recovering service in and on brand way
  • Engage staff and customers – to deliver your brand promise on a regular basis, and “WOW” customers with the exceptional promise your brand represents